Client communication
Day-to-day contact with customers, turning requests and problems into clear, actionable information for developers.
About DOKRAVE
Independent QA with a business-process perspective.
DOKRAVE is an independent QA service built on nearly ten years of customer-facing work with custom ERP software: analysing requests, advising on features and integrations, and verifying changes before they reach the customer.
Request a test estimateKnowledge. Verification. Confidence.
Knowledge means understanding the system, its users and the process behind it. Verification means checking actual behaviour against requirements. Confidence comes from clear evidence and honest reporting, not from promising that software can never fail.
Nearly ten years in ERP, in practice
Request analysis
Assessing whether a requested change is feasible and fits the customer's system and processes before work starts.
Consulting on features and integrations
Reviewing and advising on new functionality and on connections to external platforms, such as e-commerce and accounting systems.
Issue reproduction and reporting
Recreating customer scenarios, documenting defects and tracking them through a ticketing system.
Verification
Testing new features and fixes when ready and after deployment, with regression and critical-path checks so that nothing else breaks.
Release coordination
Keeping customers and developers aligned from request to released change.
Customer-facing background
Years of working directly with the customers of custom ERP software built a practical understanding of customer expectations, business operations and communication. Findings are written to be understood by technical and non-technical readers alike.
ERP and business-process knowledge
A significant part of the ERP experience comes from software built for a specialist industry, including processes such as pricing, costs, inventory and manufacturing. It is software and domain experience, not experience of running such a business.
How DOKRAVE works
- Keep the scope realistic and agreed in advance.
- Test against requirements and actual user workflows.
- Document findings so another person can reproduce them.
- Be clear about limitations, unknowns and remaining risks.
Working with DOKRAVE
- Remote work
- NDA available on request
- Enquiries are usually answered within two working days
What needs testing?
Describe the system, what is changing and your deadline. You will get questions or a proposed next step.